Support

Our ultimate goal is to ensure customer satisfaction.

General Support Policies

  • Services provided by Beyond Blue Holdings, Inc.’s operating subsidiaries are monitored on a 24×7 basis. Staff is available 24×7 to respond to alerts generated by the Monitoring Systems. Service Levels are set on a customer by customer basis. Please refer to your contract for specifics.
  • Service level Agreements, Maintenance & Support, Response Times & Escalation Procedures are set on a customer by customer basis. Please refer to your contract for specifics.
  • General, service specific questions or complaints will be responded to within 24 business hours.  Standard hours of operation will be between Monday & Friday, 9AM to 5PM Pacific Time.   Please contact your Customer Experience Management team representative with questions or email at info@beyondblueholdings.com

To inquire about products & services, please click ‘Contact’.

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