Our ultimate goal is to ensure customer satisfaction.
General Support Policies
- Services provided by Beyond Blue Holdings, Inc.’s operating subsidiaries are monitored on a 24×7 basis. Staff is available 24×7 to respond to alerts generated by the Monitoring Systems. Service Levels are set on a customer by customer basis. Please refer to your contract for specifics.
- Service level Agreements, Maintenance & Support, Response Times & Escalation Procedures are set on a customer by customer basis. Please refer to your contract for specifics.
- General, service specific questions or complaints will be responded to within 24 business hours. Standard hours of operation will be between Monday & Friday, 9AM to 5PM Pacific Time. Please contact your Customer Experience Management team representative with questions or email at firstname.lastname@example.org
To inquire about products & services, please click ‘Contact’.